Social Media Guidelines

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A man sitting down in front of a TV and up-side-down bicycle looks at his cell phone. — Kenneth, diagnosed in 2014

Statement of Rights and ResponsibilitiesIf behavior falls outside of the accepted guidelines, individuals will be permanently banned and removed from our social media, at our discretion.

Facebook

Our Facebook pages, like other public online forums, shouldn't require constant moderation, given responsible participation. Please handle personal issues through personal messages or use Facebook’s tools to block that individual. Violations of Facebook's Statement of Rights and Responsibilities should be reported to Facebook through their Flag and Report tools. If you receive unsolicited or unwelcome private messages through a Society Facebook page, please use Facebook’s tools to report and block the user. If you would like to report the message to the Society, please copy and paste the entire text of the message into an email and send it to socialmedia@nmss.org.

Privacy

As a reminder, your activity on social media is public. Regardless of your privacy settings or our page settings, your activity on our Facebook, Threads, X (formerly known as Twitter), YouTube and other platforms is visible to all (and likely searchable on Google), whether or not the user is your Facebook friend, X (formerly known as Twitter) follower, YouTube subscriber, etc.By sharing information or content on social media, you are forfeiting your right to privacy. Please protect yourself. Never share your street address, Social Security number, birth date or other personal information that could be used to impersonate you.

Disclaimers

The National MS Society does not endorse or recommend user references, posts and comments made on social media. We are not responsible for any user or "off‐site" information referenced by or linked to from social media. Refer to our Legal Notice for further details. Please carefully research all shared opinions and advice through expert sources and consultation of your healthcare team.By choosing to participate in National MS Society-governed social media and online communities, you are agreeing that the Society can contact you directly in response to any posts or content that suggests risk to self and/or others. The Society reserves the right to contact you in the event that “at risk” statements or content occur.As it’s impossible for us to respond on a regular basis to individual postings on our social media, please check our website for updates or questions about breaking or evolving MS news. Thanks for your continued support of the MS movement!" c-nmssatomrichtext_nmssatomrichtext-host="">

Intent

At the National Multiple Sclerosis Society, we offer social media pages, profiles, presences and communities as safe places for people affected by multiple sclerosis and those who care about them. To make sure users engage in respectful conversations that honor each person’s experiences and beliefs, we ask them to follow these guidelines.

Guidelines

The Society does not censor or police personal ideas or experiences shared on our social media, but does its best to keep behavior within clearly stated guidelines. We reserve the right to remove questionable comments, including but not limited to anything that:

Infringes on legal rights of content ownership or otherwise indicates participation in, suggestion of or encouragement of any illegal activity
Promotes or sells vitamins, drugs, healthcare products or services
Promotes false or unproven claims about MS and/or products or services related to its treatment
Makes a false accusation of the Society
Is unsolicited bulk or repeat messages (spam or flooding)
Is hateful, threatening or pornographic, or incites violence
Becomes argumentative in nature
Is a personal attack, including but not limited to instigation, accusation, bullying, intimidation or harassment
Violates Facebook’s or any social platform’s Statement of Rights and Responsibilities

If behavior falls outside of the accepted guidelines, individuals will be permanently banned and removed from our social media, at our discretion.

Facebook

Privacy

Disclaimers

Statement of Rights and ResponsibilitiesIf behavior falls outside of the accepted guidelines, individuals will be permanently banned and removed from our social media, at our discretion.

Facebook

Privacy

Disclaimers

Intent

Guidelines

Infringes on legal rights of content ownership or otherwise indicates participation in, suggestion of or encouragement of any illegal activity
Promotes or sells vitamins, drugs, healthcare products or services
Promotes false or unproven claims about MS and/or products or services related to its treatment
Makes a false accusation of the Society
Is unsolicited bulk or repeat messages (spam or flooding)
Is hateful, threatening or pornographic, or incites violence
Becomes argumentative in nature
Is a personal attack, including but not limited to instigation, accusation, bullying, intimidation or harassment
Violates Facebook’s or any social platform’s Statement of Rights and Responsibilities

If behavior falls outside of the accepted guidelines, individuals will be permanently banned and removed from our social media, at our discretion.

Guidelines for Interactions on Society Social Media